Welcome to the Terms & Conditions for Flower Delivery Oxted. These terms apply to all orders placed via our online flower delivery service and set out the contractual basis for transactions between you (the customer) and us (the provider) when purchasing flowers for delivery in Oxted and the surrounding areas. Please read these terms carefully before placing an order. By using our website or placing an order, you agree to these Terms & Conditions in full. If you do not agree to these terms, we advise that you do not use our services.
These terms apply to all flower delivery customers located in Oxted as well as the neighbouring towns and villages in the surrounding areas. Our commitment is to ensure your online flower delivery experience in Oxted is seamless, convenient, and meets the highest standards of customer service.
To place an order for flower delivery through our online service, please follow the provided instructions on our website. Ensure accurate completion of all required information, including recipient’s name, delivery address, contact details, chosen arrangements, desired delivery date, and any optional messages. Once you have reviewed your order, proceed to the checkout to confirm and submit your order. You will receive an automated order confirmation acknowledging receipt of your order. Please note that this confirmation does not constitute acceptance of your order.
All flower delivery orders are subject to acceptance and availability. Orders may be refused or cancelled due to reasons such as unavailability of certain flowers, errors in pricing, or in the event that we cannot fulfil the delivery in Oxted or surrounding areas on your chosen date. In such instances, we will notify you promptly and, if payment has been taken, a refund will be processed without undue delay.
We strongly recommend checking all details before submitting your order as mistakes may affect the timely and correct delivery of your flowers.
We take reasonable care to ensure that all product details, descriptions, and prices are accurate at the time information is entered onto the system. All flowers and arrangements are subject to availability. As flowers are natural products, there may be variation in colour, shape, or size. Where necessary, substitutions of equal or greater value may be made to complete your delivery in Oxted, particularly where specific flower types or colours are unavailable due to seasonal factors or supply conditions. Any substitutions will be made at our discretion while ensuring the overall appearance and value of the arrangement is maintained.
All prices for flower delivery shown on our website are in pounds sterling (GBP) and include any applicable taxes unless otherwise specified. Payment for all orders must be made in full at the time of ordering via our secure online payment system. Accepted payment methods typically include major credit and debit cards; the available options will be displayed during the checkout process.
By submitting your order and payment details, you represent and warrant that the information provided is valid and that you are authorised to use the chosen payment method. Orders will not be processed nor dispatched for delivery in Oxted or surrounding areas until full payment has been successfully received and cleared.
Flower Delivery Oxted offers scheduled delivery to addresses within Oxted and the nearby areas. We aim to deliver your order on the specified date, but exact delivery times cannot be guaranteed. Deliveries are typically made during standard business hours. We recommend providing clear delivery instructions where possible to facilitate prompt and smooth delivery, especially for residential addresses or if the recipient is unavailable.
If no one is available to accept delivery, our drivers may leave flowers in a safe place or with a neighbour, at their discretion, unless you have given alternative instructions during the order process. If your delivery address is outside our standard delivery radius or if delivery cannot be accomplished for reasons beyond our control, we will contact you to discuss potential alternatives or arrange another delivery time. Additional fees may apply for special delivery requests.
If you wish to cancel or amend your flower delivery order in Oxted, please inform us as soon as possible. Orders can generally be cancelled or amended up to 24 hours prior to the scheduled delivery date, subject to our confirmation. To exercise your right to cancel, you should notify us providing relevant order details to facilitate prompt processing.
Due to the perishable nature of flowers, orders that are prepared, dispatched, or delivered cannot be amended or cancelled. Refunds will not be made for such orders except where required by law or in cases of fault on our part. If an order qualifies for cancellation, we will process the refund to your original payment method within a reasonable timeframe.
Our flower arrangements for delivery in Oxted are prepared with the utmost care and attention. In the unlikely event of an issue with your order (for example, if it is faulty, not as described, or damaged), please contact us promptly with your order number and relevant details. We may require photographic evidence to assess the issue. At our discretion, we may offer a replacement, partial refund, or full refund depending on the circumstances.
Due to their perishable nature, flowers are generally exempt from the standard right to return under UK distance selling regulations, except where they are faulty or not as described. Any agreed refunds will be made to the original payment method within 7-10 working days of the agreement.
You agree to provide complete, accurate, and current information throughout the order process. It is your responsibility to ensure that the delivery details (address, recipient, and contact number) for flower delivery in Oxted or the surrounding area are correct. Failure to do so may result in delayed, misdirected, or non-completed delivery, for which you may not be entitled to a refund.
You must ensure that the recipient is available to accept the delivery (or that alternative instructions are provided at the time of ordering). Any issues or complaints regarding the delivery must be notified to us as soon as possible after delivery to allow for prompt resolution.
We strive to deliver flower arrangements of the highest quality for online flower delivery throughout Oxted and its surrounding areas. However, we do not accept liability for any delay or failure to deliver where such delay or failure results from circumstances beyond our reasonable control, including but not limited to adverse weather, natural disasters, strikes, or transportation interruptions.
Our liability for any order shall not exceed the value of the items ordered. We shall not be liable for any consequential, indirect, or special loss or damage arising in connection with the contract, including but not limited to loss of profit, lost opportunities, or inconvenience. This does not exclude or limit liability for death or personal injury resulting from our negligence or any claim otherwise not excludable under English law.
The content, design, images, and logos on our website dedicated to Flower Delivery Oxted are protected by copyright and other intellectual property laws. You may use the site for personal and non-commercial use only. Unauthorised reproduction or distribution of any materials is not permitted. We reserve all rights in relation to such content.
We respect your privacy and comply with all relevant UK data protection legislation. Any personal information provided in connection with your flower delivery order in Oxted will be used lawfully and only as required to fulfil your order, process payment, and provide customer support. For further details, consult our Privacy Policy available on our website.
We reserve the right to revise and amend these Terms & Conditions from time to time. Any changes will be posted on our website and, where appropriate, notified to you by other means. Continued use of our flower delivery services in Oxted following such changes will be deemed as acceptance of the revised Terms & Conditions.
These Terms & Conditions, and any contract for the online flower delivery of goods into Oxted and neighbouring areas, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions or require clarification regarding these Terms & Conditions of flower delivery in Oxted, please contact our customer service team via the available contact methods indicated on our website. We are committed to ensuring a positive customer experience and will endeavour to assist you promptly and professionally.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Oxted, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Oxted.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
