Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Oxted

As a trusted local florist based in Oxted, Flower Delivery Oxted is dedicated to providing the freshest and most beautiful flowers to households and businesses in the local area. Our Fresh Flowers Guarantee means that every bouquet and arrangement is expertly crafted from premium blooms and delivered at their peak freshness. We are proud of our longstanding reputation within our community and stand firmly behind the quality of every delivery, ensuring your satisfaction with every order.

Damaged-on-Arrival Policy

Although our team takes the utmost care in preparing and delivering flowers, we understand that occasionally damage may occur during transit. If your flowers arrive looking damaged or not up to our usual high standards, please let us know within 24 hours of receipt. We kindly request that you provide a photo of the damaged arrangement, which helps us both improve our service and speed up the resolution process.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the guidance included with your bouquet. If you find that your flowers are not fresh within this timeframe, please contact us promptly. Our team is committed to resolving any concerns related to flower longevity, as your delight is our priority.

Refund and Replacement Options

Your experience is important to us. If your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee, you have the following options:

• Replacement: We will arrange for a fresh replacement to be sent to you at a convenient time, at no extra cost.
• Refund: If you prefer, we can offer a full or partial refund depending on the circumstances of your order.

All refund or replacement requests should be raised within 2 days of delivery to ensure prompt service. Decisions regarding refunds and replacements are made quickly, and our friendly Oxted team will keep you informed throughout the process.

Complaints Process

At Flower Delivery Oxted, we value your feedback and take all complaints seriously as an invaluable way to improve our local Oxted florist service. Should you be dissatisfied in any way with your flowers or your delivery experience, please contact us with details of your concern. A member of our team will review your complaint and respond as soon as possible—usually the same day or within 24 hours.

Our aim is always to resolve any complaints amicably and efficiently, ensuring you are left feeling confident in our commitment to customer care. If further investigation is required, we will keep you updated on progress and strive for a satisfactory outcome for all parties.

Trusted Local Oxted Florist – Your Satisfaction, Our Promise

We are proud to serve Oxted and the surrounding local area, whether you are ordering for your home or business. Flower Delivery Oxted takes great pride in delivering outstanding flowers and customer service. Thank you for choosing us—your satisfaction is at the heart of what we do. If you have any questions about our Returns, Refunds & Complaints policy or require assistance, our team is always here to help you.